Authorization Agents

Company: Aerotek
Location: San Ramon
Posted on: February 25, 2021

Job Description:

Description:This position is will be the first line of answering calls from customers. They will be authorizing purchase orders and claims from existing customers of ORHP. - Customer Service position handling inbound and outbound calls. - Obtains client information by answering telephone calls and verifying information.- Determines eligibility by comparing client information to requirements.- Establishes policies by entering client information; confirming pricing.- Informs clients by explaining procedures; answering questions; providing information.- Maintains communication equipment by reporting problems.- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Skills:Customer Service, Call Center, Ms Office, escalationsTop Skills Details:Customer Service, typing, phoneAdditional Skills & Qualifications:Minimum 1-2 years of Customer Service. Proficiency in MS Word & Excel Ability to type 30 WPM Score 80% or higher on three assessments: - call center customer service scenarios - call center data entry - call center listening skills - Ability to work in a fast paced environment and knowledge of working with computer software programs if the candidate has worked in a fast paced call center before. About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, San Ramon , Authorization Agents, Sales , San Ramon, California