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Enterprise Solution Consultant - AI Automation

Company: Five9
Location: San Ramon
Posted on: July 31, 2022

Job Description:

Job Description Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 is looking for a Solution Consultant to lead and manage the technical and solution design of Five9's AI Solutions product portfolio. This includes collaborating on sales proposals, providing pre-sales support to both direct and indirect sellers, solution selling, and making best practice recommendations which enable our Customers to get optimal results from their Call Center. Your relevant experience is paramount to being considered. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while selling or serving our customers. Key Responsibilities: Partner with direct and indirect sales teams to acquire new Five9 customers Translate customer business needs/outcomes to technical solutions Provide subject matter expertise to Five9 Sales Directors and Solution Consultants Educate, enable, and empower Five9 direct and indirect technical sellers Delivering customized demonstrations, answering RFP/RFIs and Proof of Concept Support. AI and Automation focused solution discovery and design, with a focus on integrating Five9 technology into an organization's existing infrastructure. Must be able to travel nationally on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office. Effectively communicate plans, progress, and status to both internal and customer organizations. Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. Develop materials in-line with specific sales and/or services opportunity requirements. Works with Services group to align on configuration of products for customers and ensure a seamless pre to post sales transition. Establish and maintain lines of communication with internal stakeholders on key initiatives Works with Marketing and Product Managers to define new products and may provide insight from the field back to these groups. Key Qualifications: Moderate technical knowledge of, and experience with Voice and Digital(Chatbot) Automation Technical knowledge of systems integration (APIs, SOAP, REST, etc.) Education - Bachelors or Equivalent Experience Preferred Years of experience --- 5 Years Extensive on-site and web-based Executive presentation experience and skills Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships Proven record of successful solution selling, demonstrations and presentations Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers Enterprise architecture design Contact Center industry experience Preferred Experience: IVA NLU RPA Google Dialogflow Amazon Lex IBM Watson Conversational Design CCaaS UCaaS LI-Remote LI-JM1 Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy here. Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.

Keywords: Five9, San Ramon , Enterprise Solution Consultant - AI Automation, Professions , San Ramon, California

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