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Enterprise Solution Consultant

Company: Five9
Location: San Ramon
Posted on: May 15, 2022

Job Description:

Job DescriptionFive9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.Five9 is looking for a Sales Engineer to lead and manage all aspects of the implementation of Five9's On Demand Call Center software for our Strategic and Enterprise clients. This includes collaborating on sales proposals, providing pre-sales support to the Enterprise Sales Team, planning implementation engagements, creating project plans, understanding and defining customer requirements, implementing solutions, training customers in the use of the solution and making best practice recommendations which enable our Customers to get optimal results from their Call Center. Key Responsibilities:

  • Implement and troubleshoot the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and onsite
  • Manage day-to-day operational and tactical aspects of multiple Implementation projects
  • Effectively communicate plans, progress, and status to both internal and customer organizations
  • Partner with Account Executives to sell the Five9 solution into larger and more demanding Enterprise and Strategic companies
  • Articulate the value of Five9's Implementation Services through presentations, demonstrations, and open discussion with customers
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
  • Develop materials in-line with specific sales and/or services opportunity requirementsKey Qualifications:
    • Extensive presentation experience and skills are critical (web based)
    • Ability to deliver demos and presentations that close deals
    • Years of experience 8+ Years Preferred
    • Ability to Travel (40-60%)Preferred Experience:
      • Contact/Call Center Software
      • Salesforce, including web demonstrations and application integration with other software
      • IVR
      • IP Telephony (basic networking knowledge assumed)#LI-Remote #LI-JM1Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. ------------------------------------------------------------------------------------------------------------------------------------- Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.

Keywords: Five9, San Ramon , Enterprise Solution Consultant, Professions , San Ramon, California

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