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Commercial Solution Consultant

Company: Five9
Location: San Ramon
Posted on: May 14, 2022

Job Description:

Job DescriptionFive9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.Key Responsibilities:

  • Work in conjunction with Commercial Sales Team as the key technical advisor and subject matter expert for the Five9 Contact Center Solution Suite
  • Conduct discovery calls where various (simple and complex) technical questions and issues are addressed to help potential customers understand, compare, and contrast Five9 products and services
  • Prepare and deliver in-depth product demos, webinars and technical presentations that clearly explain products and services to customers
  • Assess configuration needs and determine system/network requirements for customers
  • Investigate, configure, and develop integrations with 3rd party CRM and web-based products
  • Set up product testing and trial systems for potential customers to demonstrate the benefits of Five9's technology
  • Collaborate with other departments (Professional Services, Implementation, Technical Support, Engineering, Product Management) to assist potential customers with issue resolution as well as provide product enhancements and customized solutions Key Requirements:
    • 1-3+ years of Solutions Consulting experience in:
    • Contact/Call Center Software
    • CRM; IVR; IP Telephony; Workforce Management Systems, PBX
    • Excellent problem solving skills
    • Excellent presentation skills
    • Ability to explain complex, technical subject matter to non-technical audience
    • Sharp analytical skills
    • BA/BS or equivalent work experience
    • Previous experience working with or a solid understanding of Five9 product suite is a strong plus. #LI-Remote #LI-CM1Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. ------------------------------------------------------------------------------------------------------------------------------------- Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.

Keywords: Five9, San Ramon , Commercial Solution Consultant, Professions , San Ramon, California

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