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Technical Lead - Site Reliability Engineer

Company: Accela, Inc.
Location: San Ramon
Posted on: April 8, 2021

Job Description:

Technical Lead - Site Reliability Engineer Accela is the industry pioneer in government licensing, permitting, service request, and inspection solutions, with more than 20 years of experience. We offer cloud based Civic Applications and a robust, scalable solutions platform informed by industry best practices. In short, Accela helps governments innovate, so they can improve the business and citizen experience, promoting community development and creating an environment where citizens and businesses thrive. At Accela, employees enjoy a culture that emphasizes performance, productivity and collaboration. You can't help but feel empowered and motivated when you work with individuals who are passionate about contributing to a market-leading, high-growth software organization with proven technology. In this role: Accela provides cutting edge technology for government agencies to engage and serve their citizens. The cornerstone of our technology is the Civic Cloud Platform that allows an entire ecosystem development and business partners to create endless number of solutions to serve the government and the public. Site Reliability Engineering (SRE) is an alternative approach to the traditional split of IT Operations and Product Development teams, pioneered by Google. SRE is driven by Software Engineers running Cloud Operations. Our SRE mission is to protect and improve Accela's Civic Platform Services - with an emphasis on availability, latency, performance, and capacity. As with traditional Operations groups, SRE keeps important systems up and running despite all sources of disruption. As an SRE on the SRE team, you will have the opportunity to tackle the complex problems of scale and availability while using your expertise in coding, algorithms, complexity analysis and system design.-- Impact you will make in the role (Responsibilities):

  • Provide on-the-ground technical leadership as well as mentorship for junior SREs
  • Help manage vendors/partners in delivery of quality production SaaS
  • Deep troubleshooting and Root Cause Analysis during Production Incidents, and driving follow-on Corrective Actions.
  • Develop and implement software to improve Accela's software system availability, scalability, latency, and efficiency. Scale solutions to the business need.--
  • Key drive of problem solving for critical services and build automation to prevent future recurrence. Drive response automation to all non-critical service conditions to increase productivity through decreased operational load.--
  • Ensure customer Availability, Performance and Security through participation in a balanced on-call rotation.
  • Conduct operations support including the execution of software releases, production data updates, and utilize system expertise to answer user questions around system function.
  • Ensuring alignment with our infrastructure provisioning orchestration (Terraform) and Build Automation efforts (Ansible)
  • Functioning as Release Captain and/or Execution Lead for deployment of releases and for migration cutovers as needed
  • Design, implement, support and scale server architecture on Microsoft Azure to provide fast and reliable services to a rapidly growing customer base.
  • Build out and maintain a suitable tracking dashboards and metrics.
  • Work strategically with Cloud Operations leadership for further development of SRE and Cloud Operations Expertise you will bring in (Skills and Qualifications):
    • 8+ years software engineering and/or production systems engineering experience--in a SaaS environment, including team lead or technical leadership positions
    • Experience working in a Microsoft environment--
    • Experience working in a Linux environment--
    • Experience with software version control--
    • Expertise in designing, analyzing and troubleshooting complex systems--
    • Familiarity with distributed systems--
    • Demonstrated systematic approach to problem solving--
    • Use of Azure (CLI/API)--(Primary)
    • Deep knowledge of OS systems internals and System Administration functions
    • Experience with Infrastructure as Code tools - Terraform in particular
    • Experience with Configuration Management tools such as Ansible, Salt, Chef, Puppet--- Ansible in particular. Experience with ARM templates in Azure a plus.
    • Knowledge of scripting languages such as Bash, Python, Ruby or Go
    • Mastery of production monitoring tools, trending, streaming metrics and logging tools
    • Deep troubleshooting and Root Cause Analysis skills
    • Expert troubleshooting "full stack" during production incidents
    • Ability to drive organization maturity in the Incident, Problem and Change Management processes, through leading by example
    • PowerShell experience a plus Accela is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. Benefits and Perks: Beyond a stellar work environment, great people and inspiring, innovative work - we have some great benefits and perks:
      • 401(k)--
      • Medical, dental and vision coverage for you and your family, along with other wellness and disability plans
      • 12 paid holidays and a competitive paid time off policy
      • Catered lunches, fully stocked kitchens, walking trails and nearby access to restaurants, food trucks and farmer's markets in some of our locations All qualified applicants will receive consideration for employment--without regard to race, sex, color, religion,--national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation. U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Accela are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
        • Autism
        • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
        • Blind or low vision
        • Cancer
        • Cardiovascular or heart disease
        • Celiac disease
        • Cerebral palsy
        • Deaf or hard of hearing
        • Depression or anxiety
        • Diabetes
        • Epilepsy
        • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
        • Intellectual disability
        • Missing limbs or partially missing limbs
        • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
        • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Accela, Inc., San Ramon , Technical Lead - Site Reliability Engineer, Professions , San Ramon, California

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