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Desktop Technician 4

Company: Ascent Services Group
Location: San Ramon
Posted on: January 11, 2021

Job Description:

Our client has an opening for a Desktop Technician to join their team. If you're interested, please send an updated resume! Title: Desktop TechnicianLocation: San Ramon, CA Type: 12 months contract with potential extensions Job Description SummaryThe Infrastructure Engineer is a point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal performance.- Have responsibility for the evaluation of assigned service requests and support tickets.- Professionally deliver one-on-one desk-side and remote support to resolve hardware and software issues.- Manage and document all support request statuses/communications through the Service Request and ticketing systems.- Perform setup of equipment for employee use, performing OS installation and application configuration, following documented procedures and adhering to service level agreements.Required Education or Equivalent ExperienceAssociates degree in an IT-related discipline or equivalent work experienceMCSE certification preferredACMT certification preferredRequired Experience-Three to five years of directly related experience.-Solid and current client computing/desktop services experience in mid-to-large enterprise Windows and Mac OSX environments-Strong written and oral communication skills-Ability to drive issues to resolution through escalation with vendors and internal teams-Working knowledge of commonly-used concepts, practices, and procedures within the field of IT

Keywords: Ascent Services Group, San Ramon , Desktop Technician 4, Professions , San Ramon, California

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