Group Rooms Coordinator

Company: Omni Hotels & Resorts
Location: San Francisco
Posted on: May 6, 2025

Job Description:

LocationThe new Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it's the new social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events.The brand new, multi-use campus in development with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire development is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the new Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.The brand new, upscale Omni Frisco Hotel embodies true Texas charm and sophistication.Staying true to Omni's local color, this luxury hotel captures the energy and future of this vibrant North Texas city.Job DescriptionMeticulously manage and oversee the Group Reservation process. Assist the Director of Rooms and Director of Front Office in daily duties including answering phones, filing and computer work.ResponsibilitiesRooms Controller:

• Maintain positive guest relations at all times.
• Able to perform job functions with attention to detail, speed and accuracy.
• Able to prioritize and organize work.
• Make / Change / Cancel reservations.
• Liaise with Sales Team and Convention Services in coordinating group bookings
• Handle mail / correspondence.
• Process confirmations as needed.
• Enter/maintain Group blocks in the PMS system.
• Input group blocks in Epitome within 24 hours of receipt following the LSOP on building group blocks.
• Maintenance of group blocks to release room types not required as rooms pickup.
• Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume.
• Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting.
• Ensure that group blocks, group lists, group billing and cutoff dates are maintained.
• Process Rooming Lists accurately and in a timely manner.
• Check rooming list for accuracy.
• Pre-block all group needs for suites or connecting rooms.
• Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP's.
• Follow all Omni Credit Policies.
• Control suite inventory and specialty rooms according to suite request policy.
• Monitor group pickup and advise DORM if group should be re-forecasted.
• Report to the DORM any changes in group pickup that would affect selling strategies.
• Adhere to the selling strategies set by the DORM.
• Check Daily arrivals to ensure accurate reservations.
• Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings.Concierge:
  • To arrange bookings, reconfirmation of airline tickets etc.
  • Be fully acquainted with the different points of interests.
  • Assist in arranging for restaurant reservations and limousines as required by our guests.
  • Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
  • Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
  • Accept other special duties as required by management.
  • Set up all amenities for guests celebrating special occasions.
  • Set up special packages that include pre-calls from the concierge and specialized amenities.
  • Interact with other departments to ensure that guest's needs are satisfied.
  • Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
  • Proactively work to seek out ways in which to improve the hotel experience for our guests.
  • Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.QualificationsRooms Controller:
    • Minimum 6 months front office or reservations experience required. Experience in hotel operations in other areas (rooms, accounting, sales/marketing) of greater duration will be considered.
    • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
    • Ability to accurately and efficiently input information into computer systems
    • Ability to work cohesively with co-workers both within and outside of your department
    • Must be able to analyze situations and make concise decisions that meet and exceed the expectations of the hotel.
    • Strong attention to detail is required to minimize reservation errors.
    • Ability to prioritize, organize and follow up on all assigned items, including guest requests and questions.
    • Developed computer proficiencies, OPERA experience a plus.
    • Strong organizational skills with the ability to multi-task in a fast paced environment.
    • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
    • Excellent customer service and problem solving skills.
    • Must be able to work a variety of shifts, including weekends and holidays
    • Must be able to sit for extended periods of time. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Concierge:
      • Previous luxury hotel experience is required.
      • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
      • Ability to stand for the entire scheduled shift.
      • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
      • Knowledge of the surrounding area and all of its attractions.
      • Knowledge of Property Management Systems and related computer programs
      • Strong knowledge of Microsoft Office Software.Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.
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Keywords: Omni Hotels & Resorts, San Ramon , Group Rooms Coordinator, Other , San Francisco, California