FT Customer Service Representative - Work From Home
Company: The Arena Group
Location: San Ramon
Posted on: March 16, 2023
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Job Description:
[Customer Support / Remote] Anywhere in U.S. / Medical, Dental
and, Vision / 401K match / PTO - As a Customer Service Rep you'll:
Handle customer service queue of incoming member calls and emails
within the SLA goals; Handle live chat and SMS text queues within
the SLA goals; Process daily orders including subscription
upgrades, username changes, service changes, refunds, and
cancellations; Process all credits and adjustments to member
accounts; Update and document all systems of record with customer
interactions outcomes, the reason for the contact and any comments
or feedback; Achieve the assigned retention goals by saving members
from cancelling subscriptions...Hiring Fast > >
Keywords: The Arena Group, San Ramon , FT Customer Service Representative - Work From Home, Other , San Ramon, California
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