Quality Assurance Representative
Company: Lennar Homes
Location: San Ramon
Posted on: January 27, 2023
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Job Description:
OverviewWelcome Home! Build your career with Lennar:As one of
the nation's largest builders, Lennar has built over one million
new homes for families across America. Since 1954, our communities
have catered to all lifestyles and family dynamics, whether you are
a first-time or move-up buyer, multigenerational family, or active
adult.At Lennar, Everything's Included in our homes, and Everyone's
Included on our team. Our Everyone's Included vision is to be as
inclusive and diverse as the communities we build unleashing the
power of diversity within our workforce to drive innovation &
sustainable growth. Lennar's Core Values:Our commitment to Quality,
Value, and Integrity is the underlying foundation upon which Lennar
was built, and these three fundamental principles still guide us in
caring for our customers, associates, trade partners, shareholders,
and community. Responsibilities Quality Assurance Representative
Summary:Provide divisional consistency by supporting the
Construction department to improve and maintain building processes
from the "Tickled, Delighted and Happy" (TDH) experience through
and with emphasis on construction quality.Quality Assurance
Representative Responsibilities: Support all associates by
reviewing all aspects of the home building process for each
community to help make homeownership an extraordinary TDH
experience.Evaluate and review the quality of workmanship by
evaluating homes at each community on a regular basis. Support and
build strong team relationships. Review the NHO Report for each
community daily and help achieve the division standard in
construction quality. Take photographs for training and evaluation
purposes of excellent examples of good work and of areas for
improvement.Evaluate all aspects of the Zero-Defect Closing
process.Perform QC on all communities or as directed.Perform final
inspections on all homes in each community to ensure items noted
have been completed prior to closing.Review QC Program and suggest
improvements.Achieve substantial improvement in the customer
satisfaction ratings as set forth by the division.Facilitate
training within the division on an as needed basis.Promote goodwill
between departments and division associates.Perform all other
duties as assigned. QualificationsEducation and Additional
Requirements:Seven (7) years minimum experience in a customer
care/service roleHomebuilding experience not required, but
preferredHigh school diploma or GED Strong written and oral
communication skillsDetail oriented with a high degree of
construction knowledge, products, and processesDriving to various
communities requiredAbility to review construction plans for
compliance in all phases of home building processBasic computer
knowledgeGeneral overall departmental proceduresValid, unrestricted
Motor Vehicle LicenseInteract well with co-workersComply with and
implement company policies and proceduresAccept constructive
criticismStrong work ethicTeam playerPhysical Requirements:Require
the ability to work in excess of eight hours if needed, the ability
to operate a motor vehicle, read building plans, climb stairs, bend
stoop, reach, lift, move and/or carry equipment which may be in
excess of 50 pounds. Finger dexterity will be required to operate
an iPad/computer keyboard and calculator. FLSA Status:
Non-ExemptLife at Lennar!Lennar recognizes our associates are the
heart of the company's success. Learn new skills, build your path,
and become an integral part of the Lennar Family. Lennar associates
will be eligible for many benefits in accordance with Lennar's
policies and applicable plan terms, including: Health Insurance -
Medical, Dental & VisionVacation - up to 3 weeks of vacation per
year upon hireHolidays, Sick Leave, & Personal Days401(k) Savings
Plan with company match Paid Maternity & Bonding LeaveNew Hire
Referral Bonus ProgramHome Purchase Discount for Associates
Associate Assistance PlanEveryone's Included DayThis information is
intended to be a general overview and may be modified by the
Company due to factors affecting the business.General Overview of
Compensation:The median* base compensation for this position is
estimated to be $34.67 per hour, subject to adjustment based on
business-related factors including employee qualifications,
geographic location, and operational considerations.This position
may be eligible for performance-based bonuses as determined in the
Company's sole discretion.* The median amount may be greater or
less than the average pay. TypeRegular Full-Time
Keywords: Lennar Homes, San Ramon , Quality Assurance Representative, Other , San Ramon, California
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