Quality Assurance Representative

Company: Lennar Homes
Location: San Ramon
Posted on: January 27, 2023

Job Description:

OverviewWelcome Home! Build your career with Lennar:As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.At Lennar, Everything's Included in our homes, and Everyone's Included on our team. Our Everyone's Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth. Lennar's Core Values:Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community. Responsibilities Quality Assurance Representative Summary:Provide divisional consistency by supporting the Construction department to improve and maintain building processes from the "Tickled, Delighted and Happy" (TDH) experience through and with emphasis on construction quality.Quality Assurance Representative Responsibilities: Support all associates by reviewing all aspects of the home building process for each community to help make homeownership an extraordinary TDH experience.Evaluate and review the quality of workmanship by evaluating homes at each community on a regular basis. Support and build strong team relationships. Review the NHO Report for each community daily and help achieve the division standard in construction quality. Take photographs for training and evaluation purposes of excellent examples of good work and of areas for improvement.Evaluate all aspects of the Zero-Defect Closing process.Perform QC on all communities or as directed.Perform final inspections on all homes in each community to ensure items noted have been completed prior to closing.Review QC Program and suggest improvements.Achieve substantial improvement in the customer satisfaction ratings as set forth by the division.Facilitate training within the division on an as needed basis.Promote goodwill between departments and division associates.Perform all other duties as assigned. QualificationsEducation and Additional Requirements:Seven (7) years minimum experience in a customer care/service roleHomebuilding experience not required, but preferredHigh school diploma or GED Strong written and oral communication skillsDetail oriented with a high degree of construction knowledge, products, and processesDriving to various communities requiredAbility to review construction plans for compliance in all phases of home building processBasic computer knowledgeGeneral overall departmental proceduresValid, unrestricted Motor Vehicle LicenseInteract well with co-workersComply with and implement company policies and proceduresAccept constructive criticismStrong work ethicTeam playerPhysical Requirements:Require the ability to work in excess of eight hours if needed, the ability to operate a motor vehicle, read building plans, climb stairs, bend stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Finger dexterity will be required to operate an iPad/computer keyboard and calculator. FLSA Status: Non-ExemptLife at Lennar!Lennar recognizes our associates are the heart of the company's success. Learn new skills, build your path, and become an integral part of the Lennar Family. Lennar associates will be eligible for many benefits in accordance with Lennar's policies and applicable plan terms, including: Health Insurance - Medical, Dental & VisionVacation - up to 3 weeks of vacation per year upon hireHolidays, Sick Leave, & Personal Days401(k) Savings Plan with company match Paid Maternity & Bonding LeaveNew Hire Referral Bonus ProgramHome Purchase Discount for Associates Associate Assistance PlanEveryone's Included DayThis information is intended to be a general overview and may be modified by the Company due to factors affecting the business.General Overview of Compensation:The median* base compensation for this position is estimated to be $34.67 per hour, subject to adjustment based on business-related factors including employee qualifications, geographic location, and operational considerations.This position may be eligible for performance-based bonuses as determined in the Company's sole discretion.* The median amount may be greater or less than the average pay. TypeRegular Full-Time

Keywords: Lennar Homes, San Ramon , Quality Assurance Representative, Other , San Ramon, California