Front Desk Administrator

Company: Five9
Location: San Ramon
Posted on: May 15, 2022

Job Description:

Job DescriptionFive9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.Five9, a leader in cloud based contact center solutions, is one of the Bay Area's fastest growing companies with headquarters located in San Ramon, CA. We are actively sourcing for a dynamic, professional Front Desk Administrator who takes pride in their work and leaves an excellent first impression of the organization. The Front Desk Administrator will be our Brand Ambassador who will warmly welcome our visitors, vendors, and candidates. Our ideal candidate is passionate about providing excellent customer service and thrives in a fast-paced environment. Key Responsibilities:

• Answer incoming calls and route them appropriately
• Greet visitors and be attentive to their needs
• Print and issue security badges to all visitors, contractors, new hires, and current employees
• Process all shipping/receiving mail, USPS, FedEx packages, deliveries etc.
• Responsible for keeping the reception area clean and tidy, at all times
• Book conference rooms
• Learn and be able to provide direction to guests and employees on room locations, bathrooms, amenity spaces, etc.
• Provide back-up support to the all employees as needed:
• Compiling corporate communications
• Placing lunch orders
• Conference room & meeting set-up
• Assistance with event planning
• Provide clerical support to Five9 employees as needed
• Ensure presence in front desk area at all times, and seek coverage as necessary to take breaks, help in other locations, etc.
• Work closely with our Facilities team to ensure the front office supplies are fully stocked
• General support of other departments when needed
• Assist in projects including preparing PowerPoint presentations, creating spreadsheets in excel and setting up and breaking down conference rooms for meetings
• Respond to email alias for Facilities and create work orders and formulate responses in a helpful manner
• Deliver excellent customer service, at all times and project a professional and courteous demeanor in person, on the telephone and via e-mail
• Maintain confidentiality of employee and business information Key Competencies:
  • 1+ years of experience managing an active front desk for a mid-size company preferred
  • Excellent verbal and written communication skills
  • Proficient with MS Word, Excel and Outlook
  • Professional and friendly demeanor
  • Ability to handle multiple tasks with accuracy, efficiency and excellent attention to detail
  • Reliable, resourceful, helpful, and punctual#LI-OnsiteFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. ------------------------------------------------------------------------------------------------------------------------------------- Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.

Keywords: Five9, San Ramon , Front Desk Administrator, Other , San Ramon, California