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Customer Service Representative

Company: Kelly Services
Location: San Ramon
Posted on: April 10, 2021

Job Description:

Are you ready to put your Customer Service skills to the test? If so, this opportunity may be for you.We are seeking Customer Service - Authorization Agents to support a Home Warranty organization located in San Ramon, CA This position starts out as a temp-to-hire and will convert to a full-time employee after 6 months.Position will be 100% remote during the Pandemic - once the Pandemic is over you will be required to go into the office.--You do not want to miss out on the exciting opportunity!Next Training starts soon, call us now to get registered for this class!Training will be for 6 weeks: 7:00 a.m. - 4:30 p.m.--Some of your tasks will be:

  • Process incoming requests from Service Providers and Plan holders;--logging pertinent information accurately and efficiently, according to--company standards.
  • Ensure work order meets Plan guidelines e.g. effective dates, coverage,--and limitations.
  • Communicate effectively and ask pertinent questions to determine--coverage; authorize or deny coverage in whole or in part; assist with--service needs; educate callers as to Plan coverage, trade call fees, etc.
  • Negotiate best pricing where appropriate.
  • Escalate calls through the proper channels, when necessaryQualifications:
    • Ability to type 35 40 wpm
    • Customer Service experience
    • Call Center experience helpful Knowledge of general office practices and--procedures.
    • Knowledge of company policies and procedures, coverage and service--goals.--
    • Strong communication skills, proper grammar, courteous and professional.
    • Ability to maintain composure under stressful and/or possibly agitating--working conditions.
    • Ability to prioritize work and meet deadlines.Education:--------- --High School Diploma or GED----Why Kelly--?You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, San Ramon , Customer Service Representative, Other , San Ramon, California

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