SanRamonRecruiter Since 2001
the smart solution for San Ramon jobs

Sales Operations Productivity Director

Company: Five9
Location: San Ramon
Posted on: September 12, 2020

Job Description:

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. Job Title: Sales Operations Productivity Director

Location: San Ramon, CA , CA United States

Position Type: Full Time

Post Date: 08/19/2020

Expire Date: 10/19/2020

Job Categories: Sales

Job Description

Sales Operations Productivity Director

As a core member of the Sales/SalesOps Leadership Team, you will be the key advisor to our SVP of Sales & Business Operations and will own the operational and financial performance for our growing business. You will collaborate with a high-performing management team across our deal desk, analytics/reporting, compensation, enablement and channel functions. You will be responsible for owning strategic planning, business operations, organizational development and development of current and new processes as we scale our business.

Expectations

The Director of Operations for Sales Operations will lead a team of resources while interfacing regularly with Sales Executive, SalesOps internal resources, and company executives. Extensive experience leading operational teams in complex projects; preferably within the contact center space. Candidates for this position will have proven success in management consulting and/or sales operations leadership roles with a strong background in enterprise operations.

A successful candidate will have experience in establishing relationships with their direct team, senior leaders and will possess the technical depth to engage across functions with our Finance, HR, Customer Support, Sales, Marketing, Product, and Engineering teams in order to help ensure customer and operational success. The Operations Director will also oversee the work of other upper-level management in order to enable and execute against monthly, quarterly, and annual objectives.

Key Responsibilities

Strategy & Operations: Set our KPIs, then work with Sales/SalesOps Leadership to execute our strategy to achieve them. This includes conducting rigorous business analysis and modeling to measure our metrics

Business Processes: Build and improve our business processes to improve financial and operational performance and support our rapid growth

Finance & Legal: Own financial reporting, expense management, and work closely with the Finance and Legal teams

Budget Planning: You will collaborate with our SVP of Sales & Business Operations to produce presentations, models, and analyses for meetings with C-Level Executives, Board of Directors, Financial and Industry Analysts

Identify, design and implement the best approaches to deliver operational solutions for both direct and indirect sales teams

A clear and organized thinker, able to find the important patterns in work and focus on the "big picture" without being lost in the details

Establish effective communication cadence with leaders and executives across technical and non-technical departments in order to identify key plan tasks, risks, issues and due dates

Build and support dashboards and reporting for internal team key performance indicators

Improve the business processes for each department through analysis and collaboration

Qualifications & Requirements

Requirements

Bachelor's degree in Computer Science, Management, Operations or similar disciplines required (MBA preferred)

10-15+ years of related work experience involving finance, operations, reporting and contracts within a contact center environment

A balance of big picture, strategic thinking combined with incredibly high attention to detail. You should be able to quickly switch between large strategic projects

Strong experience with Salesforce.com and Excel is mandatory, as is familiarity with one or more Business Intelligence systems (e.g. Domo, Tableau, etc.)

A solver of unstructured problems. You are very comfortable operating independently in ambiguous, fast-changing environments

Ability to take a high-level business goal and turn it into an actionable strategic plan, or break down a complex process into simple steps that can be executed by yourself or others

Share |

Contact Information

Contact Name: John Martin

Contact Email: John.Martin@five9.com

Website: http://www.five9.com/about/careers/jobs?gnk=apply&gni=8a7885ac72e8b12a017391d403d07e1a&gns=HBCUConnect

Company Description:

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. The Director of Operations for Sales Operations will lead a team of resources while interfacing regularly with Sales Executive, SalesOps internal resources, and company executives. Extensive experience leading operational teams in complex projects; preferably within the contact center space. Candidates for this position will have proven success in management consulting and/or sales operations leadership roles with a strong background in enterprise operations. A successful candidate will have experience in establishing relationships with their direct team, senior leaders and will possess the technical depth to engage across functions with our Finance, HR, Customer Support, Sales, Marketing, Product, and Engineering teams in order to help ensure customer and operational success. The Operations Director will also oversee the work of other upper-level management in order to enable and execute against monthly, quarterly, and annual objectives., Bachelor's degree in Computer Science, Management, Operations or similar disciplines required (MBA preferred) 10-15+ years of related work experience involving finance, operations, reporting and contracts within a contact center environment A balance of big picture, strategic thinking combined with incredibly high attention to detail. You should be able to quickly switch between large strategic projects Strong experience with Salesforce.com and Excel is mandatory, as is familiarity with one or more Business Intelligence systems (e.g. Domo, Tableau, etc.) A solver of unstructured problems. You are very comfortable operating independently in ambiguous, fast-changing environments Ability to take a high-level business goal and turn it into an actionable strategic plan, or break down a complex process into simple steps that can be executed by yourself or others Contact Name: John Martin Contact Email: John.Martin@five9.com Website: http://www.five9.com/about/careers/jobs?gnk=apply&gni=8a7885ac72e8b12a017391d403d07e1a&gns=HBCUConnect

Keywords: Five9, San Ramon , Sales Operations Productivity Director, Other , San Ramon, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Amazon Workforce Staffing: Seasonal Part-Time Amazon Package Sorter With Sign-On Bonus
Description: Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what Amazon is doing to provide a safe environment (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/26/2020

MERCHANDISING
Description: MERCHANDISING 307102410 Yolo, California, US, 95697 Merchandising Execution Associates: All Merchandising Execution Associates MEAs perform in-store merchandising service activities such as merchandising (more...)
Company: The Home Depot
Location: Woodland
Posted on: 09/26/2020

Amazon Workforce Staffing: Amazon Picker/Packer - Full-Time (Benefits Included)
Description: ShiftsOvernight, Sunrise, Day, Evening, Weekend.Full time, Part Time, and Flexible time options based on the building you have choosen.Location Sacramento, West Sacramento, Roseville, Elk GroveJob opportunities (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/26/2020


Amazon Workforce Staffing: Warehouse/Shopper Team Member
Description: ShiftsOvernight, Sunrise, Day, Evening, Weekend.Full time, Part Time, and Flexible time options based on the building you have choosen.Location Sacramento, West Sacramento, Roseville, Elk GroveJob opportunities (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/26/2020

Amazon Workforce Staffing Warehouse Team Member Flexible Morning Hours Your Boss Is Going to Miss Y
Description: Amazon Workforce Staffing Warehouse Team Member Flexible Morning Hours - Amazon Workforce Staffing Amazon remains open as an essential business to serve our communities delivering critical supplies (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/26/2020

Amazon Workforce Staffing: Order Fulfillment Team - Immediate Hire (Vacaville)
Description: Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what Amazon is doing to provide a safe environment (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/26/2020

Amazon Workforce Staffing is looking for Amazon Workforce Staffing Sort Center Morning Shift Up To
Description: Amazon Workforce Staffing Sort Center Morning Shift Up To 18hr - Amazon Workforce Staffing Amazon remains open as an essential business to serve our communities delivering critical supplies directly (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/26/2020

Amazon Workforce Staffing Sort Center Flexible Schedule 18. 50hr - Amazon Workforce Staffing
Description: Amazon Workforce Staffing Sort Center Flexible Schedule 18. 50hr - Amazon Workforce Staffing Amazon remains open as an essential business to serve our communities delivering critical supplies directly (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/26/2020

Amazon Workforce Staffing Sort Center Morning Shift Up To 18hr + Your Boss Is Going to Miss You Am
Description: Amazon Workforce Staffing Sort Center Morning Shift Up To 18hr - Amazon Workforce Staffing Amazon remains open as an essential business to serve our communities delivering critical supplies directly (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/26/2020

Amazon Workforce Staffing: Amazon Warehouse Worker
Description: ShiftsOvernight, Sunrise, Day, Evening, Weekend.Full time, Part Time, and Flexible time options based on the building you have choosen.Location Sacramento, West Sacramento, Roseville, Elk GroveJob opportunities (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/26/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Ramon RSS job feeds