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Associate Technical Account Manager

Company: Parachute Technology Inc
Location: San Ramon
Posted on: July 31, 2022

Job Description:

Description: Position DescriptionReporting into the Director of Account Management, the key requirement of the Associate Technical Account Manager (ATAM) is to help the TAMs coordinate our active engagement with Parachute's top clients, and deliver outstanding day-to-day operational support to the TAM team. The Associate TAM works to ensure a quick response to client inquiries, helps navigate client opportunities, and works closely with the TAM group to develop and deliver effective Technology Business Reviews. He/She works closely with each TAM to ensure that Parachute's growth strategy is achieved.Key Responsibilities, including but not limited to:

  • Review client reports and escalate any problems to the client TAM.
  • After review, send monthly reports to all clients.
  • Review tickets monthly to uncover any emerging poor service trends.
  • Review invoices and computer, license, and user counts before they are sent to clients.
  • Build and deliver standard quotes to clients.
  • Review and manage client hardware and software maintenance tasks.
  • Act as an escalation point for clients, analyzing each to determine whether the TAM needs to be involved as part of the solution.
  • Build and maintain baseline budget for each client.
  • Triage client emails and either manage or escalate as needed.
  • Attend more complex meetings and take notes for dissemination to all stakeholders.
  • Monitor client sat for each client.
  • Convert Won Opportunities to Projects and communicate to team.
  • For larger clients, take notes during meetings and create and direct tickets and other actions to appropriate staff.
  • Working in concert with the Operations and Support teams, maintain exceptional client relationships to ensure a high level of renewals within assigned clients, to gain additional share within existing clients, and to win referrals to new clients.
  • Share lessons learned with other members of Parachute's Account Management and Sales Teams in order to optimize all business expansion opportunities. Requirements: Qualifications
    • Excellent written and oral communication skills.
    • Self-directed, but strong working in a team environment.
    • Strong customer service orientation and personality.
    • Strong attention to detail and follow-up.
    • Ability to work under pressure to tight deadlines with a minimum level of assistance and supervision.
    • Bachelor's degree or equivalent.
    • Has initiative, independent, hunger to learn, with a positive attitude
    • Fluent in English.Benefits
      • Medical
      • Dental
      • Vision
      • Life Insurance
      • FSA
      • 401k + company matching
      • 15 PTO days
      • 8 - 10 paid holidays per year
      • Paid day off for your birthday
      • Cellular phone stipend
      • Travel stipend

        PI

Keywords: Parachute Technology Inc, San Ramon , Associate Technical Account Manager, IT / Software / Systems , San Ramon, California

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