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Desktop Support Emerging Technologies

Company: Metasys Technologies
Location: San Ramon
Posted on: January 6, 2022

Job Description:

Job DescriptionOverall Purpose: Tier 2/3 helpdesk support for field technicians using wireless connections with Windows laptops, Apple iPhones & iPads, and peripherals including printers and docking stations. Roles & Responsibilities: 1) Remote support of Windows XP, Windows 7, Windows 8, iOS. 2) Support for PC hardware, Apple iPads and iPhones and other emerging technologies as identified. 3) Resolution of blue screen errors and security issues. 4) Support for/with MobileIron or comparable Enterprise Mobile Device Management tools. 5) Support of wireless connectivity including dropped calls, modems and VPN. 6) Support for Exchange Active Sync (EAS). 7) Printer support. 8) RSA token support.Must HaveIT SupportBlackberry Exchange Server - BESand 5 yearsCommunication Skills - both oral and writtenDesktop configurationand 3 yearsHigh School diploma or equivalent experienceNoMicrosoft Operating Systemand 3 yearsMobile device managementand 3 yearsOperating system installationsand 3 yearsProfessional demeanor and appearanceSelf-starterTeamworkTier 2-3 technical support of Windows devices and softwareand 5 yearsTier II support of hardware - software installsand 2 yearsTroubleshooting with Microsoft System Center Configuration Manager - SCCMand 3 yearsTop 5 Skills / Additional Job Posting Description Details *Priority Job Skills 1 Imaging/Deployment/Troubleshooting 2 IP Networking 3 Field service experience 4 Customer service 5 Time management -Local candidates only not a remote or virtual position -Flexible work hours, possible OT . Daily driving to various retail locations is required and is dependent on scheduled projects and support requirements.Must have a valid Driver's License and be able to carry / lift 50-75 lbs. Required Client MVR check must be conducted.Is candidate required to be a U.S. Citizen or U.S. National?YesStart Date - End Date:12/27/2021 to 12/31/2022Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

Keywords: Metasys Technologies, San Ramon , Desktop Support Emerging Technologies, IT / Software / Systems , San Ramon, California

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