General Manager
Company: University of the Pacific
Location: Stockton
Posted on: April 1, 2026
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Job Description:
Primary Purpose The inaugural General Manager of the Jie Du Inn
will provide visionary, high-energy, and hands-on leadership to
launch and operate all aspects of premier hospitality and lodging
at University of the Pacific’s new on-campus boutique inn. Slated
to open in 2026, the 19 room Jie Du Inn is housed in a beautifully
renovated historic property on Pacific’s Stockton campus. Serving
in a strategically vital role, the General Manager, will ensure an
exceptional guest experience for prospective students and families,
alumni, university guests and visiting dignitaries. More than a
lodging destination, the Jie Du Inn represents Pacific’s commitment
to experiential learning by offering students real world
opportunities in hospitality management, marketing, event planning,
and operations. As the “front porch of the University,” the Jie Du
Inn will exemplify Pacific’s hospitality, excellence and community
pride. Essential Functions Operational Leadership Define, oversee,
and manage all aspects of daily operations including reservations,
marketing, front desk, housekeeping, entertainment, food and
beverage and facilities. Design and implement systems and standards
of performance to ensure consistent excellence in service. Manage
budgets, forecasting, vendor contracts, compliance and reporting.
Hire, train, supervise, and motivate staff, including students, to
deliver a consistent elevated guest experience. Serve as a hands-on
leader who models teamwork, is visible and engaged in daily
operations and is willing to assist wherever needed to ensure
exceptional guest experiences. Ensure compliance with health,
safety, and hygiene standards. Coordinate and collaborate with
campus stakeholders. Foster a positive, respectful workplace
culture that balances high performance with staff well-being. Guest
Experience & Brand Excellence Serve as the primary ambassador of
the Jie Du Inn at Pacific, ensuring a welcoming, elegant, and
personalized guest experience aligned with university values.
Implement feedback loops (e.g., guest surveys) and continuous
improvement processes. Collaborate with marketing and advancement
to uphold branding, storytelling and alumni engagement through the
inn. Maintain up-to-date knowledge of the local area, services, and
experiences to enhance guest offerings. Strategic Integration with
the University Partner with Admissions to design prospective
student/family overnight experiences. Collaborate with University
Advancement to host alumni, donors, and other campus visitors.
Coordinate with Events and Athletics to accommodate visiting
speakers, teams, campus visitors, and dignitaries. Student
Engagement and Experiential Learning Serve as a mentor and
supervisor for student interns and part-time employees from the
Eberhardt School of Business. Coordinate with the Hospitality
Management concentration to align work experiences with curriculum.
Support structured experiential learning modules or capstone
projects in partnership with Eberhardt School faculty. Collaborate
with faculty to create experiential opportunities that support
learning objectives and establish feedback loops to evaluate
achievement of learning outcomes. Event and Meeting Space
Management Oversee scheduling and service of small events (e.g.,
private dinners, board meetings, wedding receptions). Ensure
exceptional service quality and facility readiness for all events.
Coordinate with campus scheduling systems to ensure alignment.
University of the Pacific recognizes that diversity, equity, and
inclusion is foundational to the success of our valued students and
employees. We prioritize policy and decision-making that
demonstrates awareness of, and responsiveness to, the ways
socio-cultural forces related to race, gender, ability, sexuality,
socio-economic status, etc. impede or propel students, faculty, and
staff. Minimum Qualifications Bachelor’s degree. Five (5) years of
experience as General Manager or senior operations leader in
boutique/luxury hotel or high-end hospitality setting. Three (3)
years of experience in a budgeting, forecasting, marketing, or
financial reporting. Preferred Qualifications Bachelor’s degree in
hospitality/business/hotel management. Master’s degree. Familiarity
with PMS /reservation systems (e.g., Cloudbeds, Little Hotelier).
Proven success in delivering exceptional guest service in a
mission-driven environment. Strong business acumen: budgeting,
forecasting, marketing, and financial reporting. Deep appreciation
for higher education and alumni relations. Creative thinker with a
service-first mindset. Comfortable working in a startup environment
and building systems from the ground up. Hands-on, collaborative,
and approachable leader who builds trust and inspires team loyalty.
Embrace collaboration across departments and disciplines. Energetic
and polished presence to represent the University and host
high-profile guests. Experience launching or managing a new
hospitality venture. Experience working with students, interns, or
in an educational setting. Demonstrated success in innovative and
visionary leadership. Passion for mentoring, teaching, or
contributing to the professional development of young adults.
Excellent interpersonal, communication, and organizational skills.
Experience in group sales or partnership development to drive
occupancy and brand visibility. Experience and sensitivity in
working with people of diverse backgrounds and cultures.
Demonstrated experience in advancing social justice, equity, and
inclusion in a university setting. Ability to engage and integrate
culturally responsive practices and knowledge in their work.
Keywords: University of the Pacific, San Ramon , General Manager, Hospitality & Tourism , Stockton, California
