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Dental Receptionist / Front Desk

Company: Princess Dental Staffing
Location: San Ramon
Posted on: July 7, 2024

Job Description:

Full job description We are a fun, energetic, team-oriented boutique (1 doctor) dental practice in San Ramon seeking a positive, driven, patient-focused Front Office/Financial Coordinator. You will be the face and voice of our practice, the first person a patient speaks with and sees so you are vital to ensuring each patient has an exceptional experience in our office. Qualities we are seeking:
--- Exhibit phenomenal communication skills (both verbal and written)
--- Have exceptional customer service skills
--- Have working knowledge of a dental office and front office functions
--- Have a business mindset and understand office financials, scheduling to goal and the impact on the bottom line
--- Very comfortable with technology (YAPI, Weave, Dentrix, online/mobile payments)
--- Are highly proficient in dental insurance billing and claims (we currently have 3 plans but are working towards being fully fee for service)
--- Are comfortable and confident in collecting from patients, especially for high value cosmetic treatments
--- Have the ability to multi-task
--- Are detail-oriented
--- Are punctual and reliable
--- Are eager to learn and grow
--- Are willing to work as a team, help your teammates when needed Your responsibilities include:
--- Independently manage all front office responsibilities (you are the only front office staff)
--- Answer multi-line phones
--- Greet patients and develop rapport and relationships, treating each patient like family
--- Schedule to goal using block booking techniques (training provided) for 1 doctor and 2 hygienists, maximizing efficiency/flow as well as meeting practice goals
--- Create and present treatment plans, exhibiting at least a 90% close rate
--- Conduct new patient interviews, building value and gaining trust
--- Collect insurance co-payments and pre-payment for treatment
--- Verify insurance eligibility and benefits
--- Follow up on direct patient billing and collections (ensure accounts receivables are current)
--- Follow up on insurance billing and claims (ensure accounts receivables are current)
--- Use technology for patient communication (text, email, online forms and payments)
--- Generate and reconcile end of day reports, including day sheets and deposit slips Minimum Requirements:
--- 2 years previous dental front office experience
--- Tech savvy and comfortable with the variety of software and tools we use (Dentrix, YAPI, Weave, etc)
--- Must have basic math skills and understand practice financials (posting correctly to ledger, practice receivables, meeting production and collection goals, etc.) ***DA/RDA is a PLUS so you understand the dental procedures you are presenting*** Benefits:
--- Paid Holidays
--- Paid Vacation
--- Medical
--- Dental
--- Bonus based on practice goals
--- Quarterly team social outings Salary is based on experience. Job Type: Full-time (4 patient-focused days, 1 admin day) #CB

Keywords: Princess Dental Staffing, San Ramon , Dental Receptionist / Front Desk, Healthcare , San Ramon, California

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