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Director, Product Management, FedRAMP

Company: Five9 Inc.
Location: San Ramon
Posted on: May 26, 2023

Job Description:

Job Purpose
As the migration of contact centers to the cloud gains momentum, even previously hesitant industries are recognizing the advantages of CCaaS solutions in terms of functionality, scalability, security, and innovation. One such sector is the Federal Government, which is becoming an increasingly important market for Five9. To expand our reach, we are seeking a Director of Product Management with a proven track record of building successful cloud products for the federal government. This individual will lead the development and launch of a FedRAMP-compliant version of the Five9 Intelligent CX Platform, targeting both government entities and commercial enterprises that do business with the federal government.
Responsibilities -

  • Develop & Implement the Five9 Intelligent CX FedRAMP platform product strategy.

  • Assess the Five9 Intelligent CX Platform against FedRAMP controls, compliance requirements, and document the requirements to formulate a product roadmap.
  • Develop, publish and maintain the FedRAMP Product Roadmap in collaboration and consultation with the broader Product Team and with key functional primes across the company.
  • Work with Product Management & Engineering primes to gain alignment on roadmap strategy, and prioritize backlog into phased delivery.
  • Work with Program and Release Management on project schedules, progress reporting, project risks and mitigations.
  • Provide subject matter expertise on FedRAMP compliance and regulations, providing guidance to internal teams and external customers on related topics.
  • Establish relationships with key stakeholders, including government agencies and third-party assessors, to ensure that the product is compliant with all relevant standards and regulations.
  • Partner with stakeholders to develop a revenue forecast to sure that the FedRAMP strategy aligns with business goals and objectives. Develop pricing & packaging strategies that support revenue growth.
  • Develop and maintain an executive dashboard covering key product milestones and success criteria. Present regularly to executive steering committee.
  • Be an active member of the broader Five9 FedRAMP Project Team, partnering closely with Product Engineering, Cloud Operations, InfoSec, Sales, Services, Go-to-Market, and others.
  • Provide Product input to the appropriate FedRAMP documents and applications (eg FIPS199, 3PAO, POA&M)
  • Represent Five9 as the Product Expert on FedRAMP in meetings with 3PAOs, JAB and Authorization Agencies.
  • Represent Five9 as the Product Expert on FedRAMP in support of Sales engagements with prospects, at industry conferences, and in meetings with industry analysts.
  • Utilizing the Aha and Jira applications, manage the prioritized backlog and convert to Epics, Features and User Stories for delivery through the Five9 Agile process.
  • Partner closely with the Engineering Team to ensure that requirements are clear, understood and prioritized, and are development, tested and delivered in-line with Five9 and industry best practices.
  • Maintain a resourcing-for-success assessment on all phases of the FedRAMP project, ensuring that Engineering resource gaps are identified, and flagged to the Product Prioritization forum.
  • In close partnership with Program Management and the Go-to-Market Teams, lead the products through the new product introduction process.
  • Have a hands-on approach and a willingness and aptitude to work from requirements definition right through to strategic product direction.

    Experience & Capabilities

  • 8+ years in software product management of a software-as-a-service contact center or unified communications product.
  • Experience of having product managed a FedRAMP initiative, from commencement right through to securing authorization.
  • Have a deep knowledge of the workings and processes of the various agencies, departments, and assessment organizations involved in FedRAMP authorization.
  • Have a background in Cloud security standards & methods.
  • Be a clear and authoritative written and oral communicator, able to clearly articulate plans, positions and arguments.
  • Proven track record of delivering innovative software solutions to market.
  • Proven ability to collaborate cross-organization, up and down management levels, and with globally distributed office locations.

    Qualifications & Background

  • Bachelor's degree in computer science or engineering.
  • An advanced degree in engineering or a business discipline is highly desirable.
  • A Product Management credential is desirable.
  • Must be a US Citizen and resident in the US.

    #LI-CM1 #LI-Hybrid

Keywords: Five9 Inc., San Ramon , Director, Product Management, FedRAMP, Executive , San Ramon, California

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