Account Manager
Company: Tyndale FRC
Location: San Ramon
Posted on: January 27, 2023
Job Description:
Overview
The Tyndale Company, a 6x Top Workplace winner and a proud women
owned business is hiring our newest Account Manager to join our
award-winning team. Account Managers create trusted relationships
with new and existing customers and successfully manage our
customer onboarding process. Retention and satisfaction are
achieved by providing exemplary support and service to our valued
customers and by partnering with internal teams using a customer
centric and analytical approach to understanding account
opportunities, strengths, and objectives. Tyndale's Account
Managers are creative, passionate, smart team players who play an
integral role in taking our company to the next level.
HYBRID/REMOTE: Tyndale supports a strong work-life balance. This
Account Manager will work 1 day a week onsite, and 4 days a week
remote. To be considered, candidates must reside within a
commutable distance from our Tyndale Factory Retail Store in
Concord, CA for the onsite work.
Responsibilities
- Main-point-of-contact managing and growing mid/large strategic
national accounts, while driving participation in customer
meetings, and resolving all account issues to full
satisfaction;
- Facilitate the successful implementation of flame-resistant
uniform service programs and enhancements through the alignment of
internal teams, presentation development and delivery, and a focus
on continuous improvement of the customer experience;
- Cross-functional collaboration with Marketing, Operations,
Information Technology, Supply Chain, and Executive Management to
ensure effective communication and flawless execution of custom
apparel programs;
- Act as a system expert with full understanding of complex
custom programs, the ability to produce daily reports, offer
technical and creative solutions that result in program efficiency,
and strengthen client partnerships;
- Develop, analyze, and validate data presented to clients,
showcase product performance with visual impact, and highlight KPI
success;
- Attend customer meetings both in person and virtually for KPI
review, onboarding of new clients, and ongoing collaboration to
align, track, and achieve desired goals and retention
objectives;
- Support Tyndale's customers and National Sales Executives via
full understanding and execution of customer contract terms
including pricing guidelines, payment terms, custom KPI goals, and
renewal dates;
- Develop excellent relationships with every customer to
influence growth within service offerings and enhance program
performance while encouraging new business opportunities;
- Attend and participate in industry related business, trade, and
safety events.
Qualifications
- Associates degree or equivalent related experience: two years
of account management, project management, or Tyndale Client
Services or Business Development experience required;
- Proficient in Salesforce or related CRM, Excel and Microsoft
Office strongly preferred;
- Ability to travel as needed, both nationally and regionally via
air and/or car; expected travel up to 35%;
- Attention to detail with a commitment to achieving results
through service excellence and high standards;
- Excellent written and verbal communication skills;
- Creative, flexible, and innovative self-starter and team
player;
- Strong organizational skills; able to manage priorities,
workflow, and meet deadlines;
- Excellent problem resolution and consultative sales
skills;
- Current valid driver's license required.
Keywords: Tyndale FRC, San Ramon , Account Manager, Executive , San Ramon, California
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