Senior Security Program Manager

Company: Five9
Location: San Ramon
Posted on: May 14, 2022

Job Description:

Job DescriptionFive9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.We are actively seeking a Senior Security Program Manager who will be focused on owning and driving the security assurance program at Five9. In this exciting new role, you will have the opportunity to work across the company and evangelize security. This program cuts across multiple technology groups. You will act as a central point, owning the security strategy execution across Five9. Key Responsibilities:

• Assist with execution of Secure Development Lifecycle Program Strategy involving training, tooling, process, and policy enforcement
• Work with cross-functional teams to drive Security Assurance activities to create a seamless end to end process for Five9
• Continuously evaluate and evolve new product introduction and intake process for Security Assurance
• Evangelize and execute the Secure Development Lifecycle program across Five9 products
• Empower engineers to own security for their products and services through processes, training, tooling, automation, and policy enforcement
• Translate security strategy into execution strategy, lead and successfully execute the strategy through strong collaboration across Five9
• Co-ordinate external/internal pen testing and bug bounty program activities
• Build security assurance roadmaps in collaboration with security and engineering teams
• Own detailed reporting and dashboards to communicate progress
• Manage relationship with tools/services vendors related to security assurance to drive continuous value
• Establish feedback loops from other functions to continuously evolve and expand the program's efficacy
• Develop trusted relationships with key technology, functional leaders, and stakeholders to drive focus on the security program objectives and optimize program delivery - this includes supporting and holding resources accountable for their responsibilities within the program
• Ensure data is collected and communicated to appropriately inform decision making for mitigating risks and resolving issues
• Anticipate and proactively remove obstacles that slow down or prevent programs from delivering on program objectives
• Drive for clarity to keep teams moving forward
• Provide leadership, transparency and visibility to the entire organizationKey Requirements:
  • 7+ years of experience in software security, preferably in a security assurance role
  • 5+ years of experience building a roadmap and managing complex programs with people, process, and technology components
  • Self-starter with a history of successful project execution
  • Understanding of Secure Development Lifecycle fundamentals and components
  • Track record of successfully building alliances with teams and individuals
  • Experience in framing, establishing and implementing large-scale (enterprise-level) initiatives
  • Experience with creating detailed reporting and dashboards
  • Concise written and verbal communication skills with proven experience in influencing executives to drive decisions
  • Strong influencing skills with an ability to motivate and drive others to succeed
  • Ability to understand business and technical requirements, capture and summarize key points, and communicate them effectively
  • Ability to successfully collaborate with multiple geographically distributed technical functions
  • Seasoned professional in corporate communications, presentation, and risk management
  • Experience in driving key information security, compliance or other regulatory requirements internally and externally
  • Information Systems Management, Computer Science Bachelor's degree OR equivalent experience
  • CISM and/or CISSP certification#LI-Remote#LI-RN1Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. ------------------------------------------------------------------------------------------------------------------------------------- Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.

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