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Senior Manager IT - Order to Cash

Company: Rodan and Fields, LLC
Location: San Ramon
Posted on: November 22, 2021

Job Description:

The Senior Manager IT, Order to Cash will be a part of R+F ERP COE team, responsible for SAP-Sales and distribution and other OTC systems. The role involves end to end responsibility for projects, support, OTC processes, solution architecture, enabling and supporting solutions to address business needs. The position will be based out of San Ramon, CA. The role will serve as the SME for Oder to cash processes, outbound logistics, demand planning and other related processes. The individual will also be responsible for managing, prioritizing and delivering change requests and oversee incident resolution (including root cause analysis) and service request fulfillment working with AMS vendors, and broader IT organization to meet business needs.-- Ability to effectively lead projects, enable continuous improvements and ensuring high customer satisfaction is key to the success of the role. Responsibilities:

  • Point of contact for managing all OTC related business needs. Define and manage end-to-end processes and business outcomes related to the SAP platform.
  • Lead projects in the OTC area working closely with the commerce teams.
  • Manage the team supporting OTC systems, including onsite and offshore resources.
  • Prioritize work and coordinate with offshore managed services partners.
  • Define and track metrics measuring service performance and periodically review with business users and service providers including AMS vendors.
  • Ownership of change management, incident management and problem resolution processes using ITSM framework.
  • Work with the Project teams to manage smooth transition to steady state.
  • Partner with business users to define best practices and develop SAP competencies.
  • Manage user adoption for new functionality and support business power users on an ongoing basis.
  • Implement ongoing employee training programs to maximize knowledge of SAP capabilities and utilization of the applications to their fullest.
  • Support internal and external audits as needed
  • Enforce security controls and authorization processes.
  • Partner with security and risk teams in implementing process changes to ensure compliance with privacy policies, security audits and certifications. Qualifications:
    • 12+ years of SAP experience with at least three life cycle SAP project implementation experience.
    • 6+ years of SAP experience in a functional lead/manager role
    • 10+ years of SAP functional experience in sales and distribution (SAP SD module).
    • In-depth knowledge of Order to Cash, Inventory management. Experience working with 3PL inventory interfaces is essential.
    • Proven ability to drive requirements definition, evaluate alternatives and implement cost effective solutions to support the business.
    • Experience in managing offshore teams, managed service providers, and cloud vendors.
    • Strong organization and communication skills, both verbal and written, including ability to communicate effectively with business users and AMS vendors.
    • BS or BA in engineering/business/computer science or a related field of study.
    • Ability to adapt and work in a fast paced, agile environment, with a wide degree of creativity and latitude is expected. The Company Rodan + Fields was founded in 2000 by Stanford-trained dermatologists Dr. Katie Rodan and Dr. Kathy Fields with a passion for giving people the best skin of their lives - and the confidence that comes with it.--With effective products, a unique business model and a powerful community of Independent Consultants, Rodan + Fields has disrupted the skincare category to become a leading skincare brand in North America. The company has grown its innovative line of products and expanded into Canada, Australia and Japan. Headquartered in San Francisco, CA, R+F now employs 500+ people, has more than 300,000 enrolled Independent Consultants and over two million Preferred Customers.-- At Rodan + Fields, you will be challenged to make an impact, inspired to do more, and rewarded for your contributions. We are transforming skincare, and we welcome your big ideas to fuel our ambitious growth plans! If you are looking for a life-changing career opportunity, we've got your prescription. You'll become part of a positive, passionate movement that celebrates greatness and encourages employees to be catalysts for change. We provide a creative, vibrant workplace outfitted with all of the technology, tools and training you'll need to learn, grow and thrive! We create life-changing impact in our communities through our non-profit, Prescription for Change--, the heart of Rodan + Fields. By funding empowerment programs for students, we teach them how to use their skills to make life-changing differences in their lives and the lives of others. Join us and share your talents as we develop innovative solutions for your skin and empower entrepreneurs. In addition to working arm-in-arm with industry leaders, employees at Rodan + Fields enjoy rich benefits plans and perks. Rodan + Fields is an equal opportunity employer that champions diversity, inclusion and equality for all. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status.-- We welcome employees to be their true, authentic selves, without exception and believe individual differences add value to our team. Join our team; we know it will be a life- changing experience! Regarding COVID-19
      With the spread of COVID-19 globally, our Bay Area offices will remain closed until further notice with the exception of phase 1 employees that require access to hardware and lab equipment.

      Our primary concern is for the health and well-being of our employees as well as candidates. We have transitioned all interviews and new hire onboarding to be conducted virtually via Zoom video conferencing.

Keywords: Rodan and Fields, LLC, San Ramon , Senior Manager IT - Order to Cash, Executive , San Ramon, California

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