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General Manager

Company: Curry Up Now and Mortar & Pestle Brands
Location: San Ramon
Posted on: April 10, 2021

Job Description:

JOB TITLE: General Manager
REPORTS TO: Director of Operations - Operations Executive - Corporate Leadership
DIRECT REPORTS: Assistant General Manager, Bar Manager (where applicable), Kitchen Manager, and all store level staff.


  • Competitive wage in alignment with established compensation metrics for the position and comparable to market trends
  • 10 Days Paid Vacation (80 hours) accrued by pay period during first year of employment. Available for use in year 2.
  • Sick Leave (earned according to local/state/federal mandates by location)
  • Medical Insurance (Paid 50% by the company after 60-day collaboration period)
  • 100% Paid Dental Insurance
  • 100% Paid Vision Insurance
  • 100% Paid Off-The-Job Accident Insurance
  • Cell Phone Reimbursement
  • Commuter Benefits
  • Free Shift Meal and discounted meals at all corporate-owned restaurantsKEY AREAS OF PERFORMANCE
    • Fast-Casual Service and Production Operations
    • HR & Labor Compliance in daily operations
    • Accounting and Purchasing
    • IT (minimal Point of Sale, Computer, operations knowledge)
    • Public Relations
    • Financial Reporting (Payroll/Labor/COG's/Managing a budget/P&L)
    • Office/Admin/Payroll Support
    • Special Events
      • Supervises all Service and Production Staff for restaurant locations under the company brand/structure within a defined region or specific location.POSITION QUALIFICATIONS
        • Three to five years supervisory/management experience in the restaurant, hospitality, or retail industry preferred with $5MM or more in sales
        • Demonstrated success in financial management and people development
        • Knowledge of OSHA and EEOC regulations, restaurant/food safety procedures, federal and state employment laws, on-boarding and employee exit requirements
        • Must have computer and Point of Sale (POS) skills with a proficiency in Word, Excel, and the ability to navigate through the Internet and various software platforms used by the company
        • Ability to successfully perform all job duties of all service positions in the restaurant
        • Ability to work a minimum of 55 hours a week if business demand requires it
        • Food Safety Manager certification required
        • Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
        • Ability to communicate effectively, both orally and in writing, in the English language
        • Possesses basic math skill (add, subtract, multiply, divide)
        • Places a value on diversity, community, and shows respect for others
        • Proven ability to problem solve and handle high stress situations
        • Ability to interpret financial statements and understand contributing factors
        • Must be prepared to multitask in accordance with the demands of the business
        • Ability to identify and anticipate opportunities and implement corrective action steps
        • Ability to work weekends, holidays, and evenings PHYSICAL DEMANDS
          • Position will be required to participate in restaurant operations (prolonged periods of standing, walking and/or assist with food production or service, ability to lift/carry heavy items, and provide exceptional service to guests) during critical operational demands. WORK ENVIRONMENT
            • The environment within the restaurant may be subject to extreme heat and wet, slippery floors, particularly in the food production area. Care must be exercised to wear appropriate attire such as skid resistant shoes. The job description below is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

              The company may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.

              This job description does not constitute a contract for employment and may be changed at the discretion of the company Leadership with or without notice.

              JOB DESCRIPTION
              Position Summary
              100% Fiscally responsible for the overall performance of Operations in the Restaurant assigned. The General Manager is responsible for increasing sales and profits through financial management and leadership practice. This high-level manager role provides leadership, direction, and support to the store team with the overall goal of ensuring the effective operation and success of the restaurant or group of restaurants within the defined region. The General Manager consistently demonstrates, as well as enforces, company policies, practices, and procedures.

              Sales and Profits
              • Develops and implements creative and targeted sales-building strategies with the Corporate Office to ensure optimal sales and earnings
              • Assists in the annual preparation of sales projections, expense budgets, and capital expenditure budgets
              • Meets or exceeds budgeted sales in the Area.
              • Maximizes profits and Area by controlling expenses within established budget guidelines
              • Identifies, evaluates and responds appropriately to labor efficiency problems
              • Monitors restaurant management and employee schedules
              • Assists restaurant leaders in identifying sales growth opportunities in restaurant merchandising and local restaurant marketing ideas
              • Executes and follows up on the financial results on a period basis
              • Executes and is accountable for all controllable financial results on a period basis according to plan Operations and Quality Standards
                • Ensure all restaurants meet or exceed the company's Operations and Quality Standards
                • Performs visitations at other Bay Area restaurants on a frequent basis to ensure uniform service strengths and developmental opportunities as they relate to quality standards. Provides a summary of visitations to company leaders on an ongoing basis.
                • Completes and maintains an accurate assessment report for the restaurant on an ongoing basis, including but not limited to labor reports, COG's, Revenue Analysis, Open Projects, etc.
                • Develops and implements action plans to rectify negative assessments
                • Ensures professional restaurant and consistent team image through rigid adherence to restaurant cleanliness, uniforms, and appearance standards
                • Follows and enforces compliance with all brand and company standards, company policies and procedures
                • Creates and maintains schedule for all staff according to business demand
                • Provides coverage when necessary
                • Constant interaction with Culinary/Bar Leaders, AGM's, and all Corporate Leadership on all menu offerings/changes/pricing. This includes coordination with Catering/Events in producing and maintaining catering/events offerings Hospitality, Culture, and Community Involvement
                  • Responds immediately to all customer issues to ensure guest satisfaction has been achieved
                  • Checks with service staff daily to monitor employee and guest satisfaction, interaction, and engagement for their area
                  • Monitors progress of the Assistant General Manager's ability to invoke positive change among their team
                  • Responsible for providing direction to the AGM and all staff with regards to achieving the standard that is established in the company values
                  • Understands and is capable of telling the "story" of the restaurant, how it was started, what it means and how it relates to communities in which our restaurants are located
                  • Identifies opportunities for partnerships with local organizations
                  • Promotes corporate citizenship and social responsibility Franchise Operations Standards
                    • Must be fully certified in Franchise Training Standards/Franchise Training Program within 60 days of assuming this role.
                    • Must be able and willing to travel, as needed, both locally and nationally to assist in Franchise Training requirements and/or be willing and able to support Franchise Training in your restaurant.
                    • Support Franchise Training and New Restaurant Openings by ensuring excellence in the kitchen.
                    • Must be confident in understanding, using, and deploying the Learning Management Platforms as assigned by the Corporate Team. Recruiting and Retention
                      • Responsible for staffing, training, retention and turnover of staff
                      • Maintains staffing according to budgeted levels
                      • Forecasts staffing needs with HR and Corporate Operations Leader
                      • Works collaboratively with HR to create and maintain plans for developing internal candidates for promotion
                      • Conducts interviews with AGM for store level staffing
                      • Collaborates with HR to conduct exit interview process with all management that leave the company Training
                        • Conducts training for managers, Franchise Operators, and service staff on all operational processes and procedures; conducts training on new products and refresher training as necessary
                        • Trains team in changes in company policy or procedures
                        • Helps in identifying potential problems and develop solutions
                        • Works with HR to train in use of performance development tools ..... click apply for full job details

Keywords: Curry Up Now and Mortar & Pestle Brands, San Ramon , General Manager, Executive , San Ramon, California

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