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Director, HillChart (Epic Community Connect) Program Directo

Company: PriMed Management Consulting Services, Inc.
Location: San Ramon
Posted on: April 9, 2021

Job Description:

Director, HillChart (Epic Community Connect) Program Director - SR 21-035 At Hill Physicians Medical Group, we're shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members. Join Our Team Hill Physicians--has much to offer prospective employees. We're regularly recognized as one of the "Best Places to Work in the Bay Area" and have been recognized as one of the "Healthiest Places to Work in the Bay Area." When you join our team, you're making a great choice for your professional career and your personal satisfaction. Under the leadership of the Senior Director of Core Applications Delivery, the HillChart Program Director is primarily responsible for the overall success of the HillChart Epic EHR Program. The Program Director will lead the HillChart Program Team in successfully executing the HillChart (Epic) Community Connect strategy, including maximizing physician EHR adoption, practice performance monitoring, quality improvement management, clinical workflow optimization, and overall satisfaction with HillChart product and service offerings. Performs as the bridge between physician practices and business operations, assisting practices with their HillChart needs and alignment with HPMG strategic initiatives, while ensuring strong physician practice relationships. The leader shares power, puts the needs of the employees first and helps people develop and perform as highly as possible, which puts the individual contributor as a main priority. Instead of the people working to serve the leader, the leader exists to serve the people. Job Responsibilities General

  • Collaborates with HillChart governance, business operations and IT operations on development and oversight of the HillChart strategy, including business operational goals and performance measurements
  • Maintains awareness of existing and emerging technology, regulatory, and market factors and assists in the development of the HillChart program strategic plan
  • Oversees all financial aspects of the program and reports monthly performance results to Hill senior leadership
  • Works with physician practices and HillChart Governance stakeholders in directing system enhancement selection and prioritization
  • Manages team working alongside business operations to promote best practices consistent with EHR platform
  • Chairs appropriate EHR governance committees to provide broad-based input into the design and optimization of HillChart.
  • Champions and provides leadership for the implementation, advancement, and optimization of Epic and other 3rd party applications
  • Works with clinical operations teams to review and enhance system utilization and configuration to improve the efficiency and outcomes of clinical care
  • Prepares and delivers informative, well organized presentations and written reports Account Management
    • Build and maintain strong, long-lasting client relationships with our independent physician community in delivering effective Epic service offerings and solutions
    • Develops and grows HillChart Community Connect program through engaging potential new physician practices in obtaining HillChart EHR, connecting business operations and IT stakeholders in achieving successful outcomes
    • Partners with physician network operations in qualifying new HillChart practice candidates, and presents to HillChart Governance for review and approval
    • Manages EHR donation program relationship
    • Sets customer expectations, prioritizes tasks, and delivers solutions on time. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing practice's needs Clinical Integration
      • Assists leadership in providing program vision by performing as a strategic and tactical leader for clinical systems initiatives
      • Oversee clinical workgroups and operational teams in elevating physician practice's use of the HillChart Epic EHR application, implementation of new systems and functionality, workflow optimization, and use of data and reports for quality improvement
      • Responsible for the use of HillChart to assist clinicians in the delivery of the highest quality and most appropriate patient care by ensuring program clinical best practices
      • Participates in key clinical leadership groups in the creation of required clinical content, protocols, workflows and related system usage polices Program Adoption
        • Strengthen physician practice HillChart Epic application acceptance and user engagement
        • Operates as a leader in helping to establish and communicate a vision and plan for the use and adoption of the Epic EMR
        • Collaborates with business operations on practice program adoption and directs program team accordingly
        • Builds relationships with physicians to gain support of information technology initiatives. Is highly responsive to user's needs, including training, to assure widespread acceptance and provider use of the EHR system Quality Assurance
          • Advocates data governance by identifying and addressing critical data quality management issues, monitoring and improving quality data
          • Works with the IT team members, vendors and end users to ensure that the application systems are reliably tested, documented, and implemented. Serving as a liaison between end users' workflow needs and Hill's application and technical analysts
          • Oversees monitoring of workflow design, building and validating the system, and analyzing other technical issues associated with Epic software ensuring design and configuration meets patient care and business needs Health Information Management
            • Oversee health information quality analysis, collection and management duties needed to organize, maintain and use patient medical records in HillChart
            • Ensures and maintains the data integrity and quality of the HillChart Master Patient Index (EMPI)
            • Promote proper provider practice and organizational policies, processes and workflows that fall under HIM; chart oversight, deficiency tracking, release of information, transcription, scanning, confidentiality and privacy Training
              • Lead the Learning Center (LCM) Manager in the development, management and execution of educational programs across the organization to physician practice and business related operations.
              • Guide partnership of LCM with operational leadership and stakeholders to identify learning needs and desired outcomes incorporating business workflows into training curriculum and implementation of end-user training as well as ongoing education. Required Experience Experience
                • Extensive working knowledge of healthcare and clinical systems. Experience with the Epic EHR applications highly desirable
                • Five (5) years of experience leading people and managerial competence
                • Previous experience in Medical Informatics preferred
                • Experience with implementation of Epic Community Connect sites a plus
                • Experience with project management fundamentals a plus Professional Skills
                  • Epic EHR Application system knowledge and fundamental understanding of system functionality and integrated clinical workflows and touchpoints
                  • Proven interpersonal skills in the ability to drive productive collaboration within all levels of organization and with cross-functional teams, while managing multiple and diverse work streams and priorities.
                  • Excellent client-facing and internal communication skills
                  • Strong people leader with technical skills as well as exceptional relationship management with proven ability to partner with and influence key stakeholders,--
                  • Ability to function in dynamic environments, whether leading or following through effective communication skills, including written, oral, and presentation skills
                  • Demonstrated ability to exercise good judgment, prioritize multiple tasks, and problem solve under pressure of deadlines and resource constraints.
                  • Exceptional leadership skills hiring, motivating, mentoring, developing and retaining excellent talent, and the ability to communicate the PriMed/HPMG vision to effectively inspire, guide, and empower the team
                  • Excellent analytical, strategic conceptual thinking, strategic planning, decision making and execution skills.
                  • Demonstrated ability to exercise good judgment, prioritize multiple tasks, problem solve under pressure of deadlines and resource constraints.
                  • Passion for customer experience, operational excellence, and continuous improvement
                  • Strong understanding of the health information technology and healthcare business operations Required Education
                    • Master's Preferred/Bachelor's degree in healthcare/nursing administration or related field required
                    • Proficiency in EPIC Ambulatory products and/or other EPIC products.
                    • Epic Certification in one or more applications a plus Additional Information Hill Physicians is an Equal Opportunity Employer PriMed Management Consulting Services, Inc., is the management services organization for Hill Physicians Medical Group, the largest Independent Physician Association (IPA) in Northern California. More than just a job - We're making a meaningful contribution to healthcare. Everyone at PriMed contributes to making quality healthcare accessible for Northern Californians. We have a unique collection of skilled professionals that work well together and have been recognized as one of the top places to work and one of the healthiest places to work in the Bay area.--

Keywords: PriMed Management Consulting Services, Inc., San Ramon , Director, HillChart (Epic Community Connect) Program Directo, Executive , San Ramon, California

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