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Client Relationship Manager

Company: Sedaa
Location: San Ramon
Posted on: August 3, 2020

Job Description:

Sedaa works with a wide range of businesses across many industries mdash from organizations in emerging markets with less than 500 employees, to Fortune 100 corporations supported by thousands of employees around the globe. At Sedaa, we specialize in finding the right talent to meet the unique needs and goals of our client organizations and businesses. Job Summary Develops and maintains relationships with new and existing clients and provides them with services that ensure client satisfaction. Maintains client work orders and ensures renewal of current SoWs while creating new opportunities for Sedaa. General Accountabilities Creates org system and relationship maps in order to develop strategic relationship building and farming opportunities with clients and their organizational landscape. Creates dashboards and reports that clearly articulate goals and progress. Ensures that clients understand Sedaa services and provides assistance if necessary. Prepares SoWs and COs. Follows up with POs and contract related issues and ensures timely delivery of POs. Works closely with the client to ensure timely PO generation. Builds relationship and works closely with current Sedaa staff on client sites to increase business development opportunities. Creates incentives and programs for current Sedaa staff on client sites to gain their support and collaborate to better farm client landscape. Assigns organization farming development goals to be met at specific time intervals. Meets a minimum of 2 new placements per quarter. Works closely with HR to mitigate and resolves any issues related to Sedaa staff on client site. Identifies new business opportunities, initiating communication with decision makers. Conducts reviews on accounts on regular basis to evaluate clients' needs to match with appropriate services. Conducts regular review of promotional activities to enhance and identify development potential. Prepares and provides daily reports using company CRM. Develops plans and implements strategies for all assigned accounts. Manages day-to-day client communications and relationships. Resolves customer concerns. Understanding and having knowledge of Organizational Transformation and Change Management is a big plus. Performs other duties as assigned or requested. Works from office location except the time when visiting clients when the day will simply start and end in the office. Skills Knowledge of staffing and resourcing organizations. Knowledge of principles and process for Organizational Development, Transformation, and Change Management services. The ability to identify business development opportunities and develop new accounts. The ability to meet goals for new and existing accounts. Ability to decipher underlying issues and research regarding client accounts. Effective time-management skills. Self-motivated entrepreneurial attitude and ability to take initiative. Comfortable working in a fast-paced, demanding environment. The ability to commute to client sites as required. The knowledge of principles and methods for showing, promoting and selling services. The knowledge of principles and processes for providing Sedaa services that align with client organizational resourcing needs. Ability to pick up the language and terminologies used in this occupation. Excellent written and verbal communication skills. Excellent interpersonal skills. Job Qualifications Minimum Education Associate's Degree is required. Bachelor's Degree preferred. Minimum Experience 3 to 5 years of related experience preferred.SDL2017

Keywords: Sedaa, San Ramon , Client Relationship Manager, Executive , San Ramon, California

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