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Senior People Partner (Product and Engineering)

Company: Five9
Location: San Ramon
Posted on: July 28, 2022

Job Description:

Job DescriptionFive9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.To complement our rapid growth, we are actively looking for a talented and experienced Senior People Partner to support our Product and Engineering organizations, strategically directing HR initiatives as they relate to department goals and performance. As our Senior People Partner, you'll be a crucial component of our HR team. You will form effective relationships across the organization as you guide management decisions, serve as an employee champion, and strategically anticipate, analyze and respond to HR-related matters. If you're an experienced Senior People Partner excited to join a fast-growing company and make a significant impact, this is the job for you!Responsibilities

  • Provide expert insight into people and organizational issues. Translate business strategies and issues into appropriate HR and organizational actions. Conduct HR business analysis and make recommendations to improve processes and policies.
  • Partner with business leaders and guide talent management and employee retention initiatives
  • Drive employee engagement initiatives and internal HR communications
  • Use expertise to guide operational decisions across the organization
  • Provide highest levels of customer service to diverse workforce throughout all levels of the organization
  • Serve as program lead for various HR and corporate initiatives
  • Develop and refine organization-wide Human Resources strategies and solutions to drive organizational performance and improve/maintain the quality of Five9 culture
  • As a key component of an overall HR strategy, champion and lead talent management efforts
  • Create data-driven HR solutions and use relevant data to inform and create insights for client groups to inform decision-making and team performance
  • Oversee immigration process for technical hires
  • In partnership with the executive customers, ensure excellent planning and implementation of key HR initiatives and programsRequirements
    • 7-10+ years' experience in a related role and experience building HR programs and supporting technical client groups
    • Previous experience supporting Product and Engineering organizations, understanding the intricacies of engineering org design.
    • Proven ability to present technical HR information to leadership in clear, compelling terms
    • Ability to manage multiple initiatives and responsibilities in parallel
    • Strong collaborator - Ability to collaborate and operate in a "one team" environment across all levels of the organization
    • Strategic acumen - Partner with business leaders to implement solutions that creatively solve complex business challenges to address these issues
    • Partnering and influence - Present solutions in ways that are heard, understood and supported. Add insight that positively influences senior management decision-making. Communicate with clarity, conviction and confidence across regions/cultures, including upward when necessary
    • Personal credibility - Consistently offer quality advice, counsel and insight
    • Ability to build and maximize relationships, build trust, and communicate effectively is required to analyze HR issues and provide information, direction and advice as described
    • Good technical knowledge of human resources and its role within the business. Excellent knowledge of the related regulatory environment including but not limited to FLSA, FMLA, ADA, EEOC etc.
    • Possess strong communication, interpersonal, and presentation skills and the ability to deal effectively and professionally with all levels of employees and management. Good analytical skills, problem solving and decision-making skills are required to provide support as described
    • Excellent planning, time management, prioritization, and organizational skills. The ability to handle competing priorities calmly under pressure and within restricted timeframes is essential
    • Previous experience supporting software engineering is preferred
    • Bachelor's degree or equivalent#LI-EW1#LI-RemoteFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. View our privacy policy here. ------------------------------------------------------------------------------------------------------------------------------------- Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.

Keywords: Five9, San Ramon , Senior People Partner (Product and Engineering), Engineering , San Ramon, California

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