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Senior Lead Network Engineer

Company: Five9
Location: San Ramon
Posted on: May 14, 2022

Job Description:

Job DescriptionFive9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.We are actively seeking a Senior Lead Network Engineer to join our growing Cloud Operations team. This person will have a deep understanding of networking engineering and operations systems, strong analytical and troubleshooting skills, and excellent communication skills. Also, this person will be strong in training and providing technical leadership for other engineers on the team. This person can be located located remotely with the United States.

Key Responsibilities:

  • Extreme ownership over aspects related to Network Engineering & Operations
  • Drive established SLOs/SLIs tied to network operational support
  • Interact with various Ops teams and vendors to troubleshoot outages
  • Monitor network services and respond to alerts
  • Identify any trends or irregular activities and escalate accordingly
  • Create and maintain up-to-date documentation and network diagrams
  • Ensure security compliance across firewalls, switches, and load balancers
  • Identify opportunities for improved efficiency in automation and scripting
  • Perform QA and proof of concept activities as required
  • Provide after-hours support as needed
  • Operate and maintain Cisco Nexus suite, F5 Load Balancer, and Palo Alto Firewall
  • Provide recommendations for cost/effort savings within networking infrastructure
  • Train and provide technical leadership for other engineers on the teamRequirements:
    • 3+ years experience in a leadership position
    • 2+ years supporting VoIP systems
    • Ability to support or quickly learn Azure, AWS and GCP networks
    • Cloud and automation experiences are a plus
    • Working knowledge of other Infra facets like Server, DB, Storage, Security, Cloud, etc.
    • Ability to fully configure and support routers, switches, firewalls and load balancers regardless of platform due to your mastery of networking fundamentals
    • CCIE-level of networking knowledge (should be team SME)
    • Responsive, reliable, and resolute to succeed
    • Ability to interpret packet captures and take action based on the data
    • Minimum 7+ years as a Network Engineer in an operational capacity
    • Communicate clearly and effectively in-person, over the phone and in writing
    • Self-driven technical leader with analytical skills and the ability to solve complex problems using a methodical troubleshooting approach
    • Experience installing, configuring, and troubleshooting Palo Alto Firewalls & F5 LBs
    • 4 year degree in Engineering or related field#LI-Remote#LI-RN1Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. ------------------------------------------------------------------------------------------------------------------------------------- Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.

Keywords: Five9, San Ramon , Senior Lead Network Engineer, Engineering , San Ramon, California

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