Senior Lead Network Engineer
Company: Five9
Location: San Ramon
Posted on: May 14, 2022
Job Description:
Job DescriptionFive9 provides businesses reliable, scalable, and
secure cloud contact center software designed to create exceptional
customer experiences, increase agent productivity, and deliver
tangible business results.We are driven by a passion to transform
contact centers into customer engagement centers of excellence.
Since 2001, Five9 has led the cloud revolution in contact centers,
helping organizations transition from legacy premise-based
solutions to the cloud.We are actively seeking a Senior Lead
Network Engineer to join our growing Cloud Operations team. This
person will have a deep understanding of networking engineering and
operations systems, strong analytical and troubleshooting skills,
and excellent communication skills. Also, this person will be
strong in training and providing technical leadership for other
engineers on the team. This person can be located located remotely
with the United States.
Key Responsibilities:
- Extreme ownership over aspects related to Network Engineering &
Operations
- Drive established SLOs/SLIs tied to network operational
support
- Interact with various Ops teams and vendors to troubleshoot
outages
- Monitor network services and respond to alerts
- Identify any trends or irregular activities and escalate
accordingly
- Create and maintain up-to-date documentation and network
diagrams
- Ensure security compliance across firewalls, switches, and load
balancers
- Identify opportunities for improved efficiency in automation
and scripting
- Perform QA and proof of concept activities as required
- Provide after-hours support as needed
- Operate and maintain Cisco Nexus suite, F5 Load Balancer, and
Palo Alto Firewall
- Provide recommendations for cost/effort savings within
networking infrastructure
- Train and provide technical leadership for other engineers on
the teamRequirements:
- 3+ years experience in a leadership position
- 2+ years supporting VoIP systems
- Ability to support or quickly learn Azure, AWS and GCP
networks
- Cloud and automation experiences are a plus
- Working knowledge of other Infra facets like Server, DB,
Storage, Security, Cloud, etc.
- Ability to fully configure and support routers, switches,
firewalls and load balancers regardless of platform due to your
mastery of networking fundamentals
- CCIE-level of networking knowledge (should be team SME)
- Responsive, reliable, and resolute to succeed
- Ability to interpret packet captures and take action based on
the data
- Minimum 7+ years as a Network Engineer in an operational
capacity
- Communicate clearly and effectively in-person, over the phone
and in writing
- Self-driven technical leader with analytical skills and the
ability to solve complex problems using a methodical
troubleshooting approach
- Experience installing, configuring, and troubleshooting Palo
Alto Firewalls & F5 LBs
- 4 year degree in Engineering or related
field#LI-Remote#LI-RN1Five9 embraces diversity and is committed to
building a team that represents a variety of backgrounds,
perspectives, and skills. The more inclusive we are, the better we
are. Five9 is an equal opportunity employer.
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Our headquarters are located in the beautiful Bishop Ranch Business
Park in San Ramon, CA.
Keywords: Five9, San Ramon , Senior Lead Network Engineer, Engineering , San Ramon, California
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