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Collector - Established Company

Location: San Ramon
Posted on: February 26, 2021

Job Description:

This Collector Position Features:


? Established Company


? Great Experience


? Variety Of Duties


? Great Pay $16/hour + Collection Commission



Hours:


Monday 8-5 or 10-7


Tuesday 8-5 or 10-7


Wed & Thursday 8-5


Friday 7-4


One late night a week which will be either Monday or Tuesday and the hours for the late night again will be 10-7pm



SUMMARY OF POSITION:


Receives incoming and places outgoing phone calls to/from customers, alarm dealers and monitoring stations on delinquent accounts. Completes system documentation and paperwork on each account as necessary...



RESPONSIBILITIES


- Respond to inquiries via phone or correspondence from customers or dealers in a call center environment


- Provides quality service, prompt response and follow up to each customer inquiry or dispute


- Make outbound collection calls on customers greater than 14 days past due


- Arrange for customers to pay by phone with credit card or check; initiate set up of account on Electronic Funds Transfer


- Accurately document all interactions with customers in customer databases


- Work within a team environment to provide continuous follow up with customers and dealers


- Utilize good time management skills to balance call volume and related follow ups


- Meet or exceed monthly expectations


- Maintain a regular and punctual attendance



QUALIFICATIONS REQUIRED


- Working knowledge of the Fair Debt Collection Practices Act including state and federal laws concerning collection activities


- Call Center experience


- Decision making and problem solving ability


- Excellent verbal and written communication skills


- Ability to Multi task


- Excellent time management skills


- Strong computer skills (Microsoft Word, Excel and Outlook)


- Typing skills (40wpm)


- Professionalism


- Ability to work in a team environment


- Strong organizational skills


- High School Diploma



QUALIFICATIONS PREFERRED


- Bilingual in Spanish We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , San Ramon , Collector - Established Company, Accounting, Auditing , San Ramon, California

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